This page describes how a user can request the deletion of their data from Sequence, operated by Halcyon Agency Pty Ltd (ABN 53 675 138 708).
Sequence is an internal platform used by Halcyon to manage social media content on behalf of agency clients under active service agreements. Data stored includes OAuth tokens for connected social accounts, content metadata, uploaded media, and engagement analytics.
Option 1: Disconnect from within the platform
If you have an active Sequence account, log in to getsequence.co, navigate to the Accounts page, and click Disconnect on any connected social account. This action:
- Immediately revokes our OAuth tokens for that account
- Deletes stored credentials within 30 days
- Retains uploaded content and analytics associated with past posts unless you also request their deletion (see below)
Option 2: Email request
To request full deletion of all data associated with your account or a connected social platform:
- Send an email to hello@halcyonagency.com.au
- Include the subject line: "Data Deletion Request"
- Specify which account(s) or data categories you want deleted (e.g., Instagram connection, uploaded media, analytics history)
- Include the email address or Halcyon client ID associated with your account for identification
Timeline
We will:
- Acknowledge your request within 2 business days
- Complete OAuth token revocation within 30 days
- Delete uploaded media and analytics within 90 days
- Purge backups on a rolling 180-day schedule
What we cannot delete
Some information may be retained when required by law (e.g., financial records for tax compliance) or necessary to prevent fraud. If an exception applies to your request, we will inform you by email.
Data stored by third-party platforms
Deleting data from Sequence does not delete content already published to Facebook, Instagram, LinkedIn, YouTube, or TikTok. To remove content from those platforms, use the platform's own tools or contact them directly. Each platform's privacy policy is linked in our Privacy Policy.
Contact
Email: hello@halcyonagency.com.au
Post: Halcyon Agency Pty Ltd, Alexandria, NSW, Australia